Who We Are

thoravalinque operates as a specialised bridal makeup education platform, connecting aspiring makeup artists with professional development opportunities across Australia. We're committed to maintaining the highest standards of privacy protection while delivering exceptional educational experiences.

Our registered business address is Level 3/11 London Circuit, Canberra ACT 2601, Australia. When you interact with our services, whether through our website, educational programs, or customer support channels, we collect and process personal information in accordance with Australian Privacy Principles and applicable international privacy laws.

This privacy policy explains our practices regarding the collection, use, storage, and protection of your personal information. We believe transparency is essential, which is why we've structured this document to be both comprehensive and accessible.

Information We Collect

We collect various types of information to provide and improve our services. Understanding what we collect helps you make informed decisions about sharing your personal data with us.

We also collect information you voluntarily provide through forms, surveys, feedback submissions, and direct communications with our team. This includes preferences about learning styles, career goals, and specific interests within bridal makeup artistry.

How We Use Your Information

Your personal information serves specific purposes that directly benefit your educational experience and our service delivery. We process your data lawfully, fairly, and transparently.

• Delivering educational content and managing your enrollment in our bridal makeup programs
• Processing payments and maintaining accurate financial records for course fees and materials
• Providing customer support and responding to your inquiries about our services
• Sending important updates about course schedules, policy changes, and educational opportunities
• Improving our website functionality and user experience through analytics and feedback
• Ensuring platform security and preventing fraudulent activities or unauthorized access
• Conducting research to enhance our educational offerings and develop new programs
• Complying with legal obligations and responding to legitimate requests from regulatory authorities

Information Sharing and Disclosure

We share your information only when necessary to deliver our services or when legally required. Our partnerships and third-party relationships are carefully managed to ensure your privacy remains protected.

Service Providers

We work with trusted third-party service providers who assist us in delivering our educational services. These include payment processors, email service providers, cloud storage companies, and educational technology platforms. All service providers are contractually bound to protect your information and use it only for specified purposes.

Educational Partners

When you enroll in collaborative programs or workshops, we may share relevant information with partner institutions or professional makeup artists who contribute to your education. This sharing is limited to information necessary for course delivery and assessment.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. In such cases, we'll notify you when legally permissible and limit disclosure to the minimum required information.

Business Transfers

In the unlikely event of a business sale, merger, or acquisition, your information may be transferred to the new entity. We would notify you of such changes and ensure your privacy rights remain protected under any new ownership.

Your Privacy Rights

Under Australian privacy law and international regulations, you have significant control over your personal information. We've designed our systems to make exercising these rights straightforward and accessible.

To exercise any of these rights, contact us at info@thoravalinque.sbs with your specific request. We'll respond within 30 days and guide you through the process. Some requests may require identity verification to protect your information from unauthorized access.

Data Security and Protection

Protecting your personal information is a fundamental responsibility we take seriously. We've implemented comprehensive security measures that address both technical and operational aspects of data protection.

Technical Safeguards

Our systems use industry-standard encryption protocols to protect data transmission and storage. All sensitive information is encrypted both in transit and at rest using AES-256 encryption standards. We maintain secure servers with regular security updates and vulnerability assessments.

Access Controls

Access to personal information is restricted to authorized personnel who require it for their job functions. We use multi-factor authentication, regular access reviews, and role-based permissions to ensure information is only accessible to appropriate team members.

Regular Monitoring

Our security team conducts continuous monitoring for unusual activity, potential breaches, and system vulnerabilities. We perform regular security audits and penetration testing to identify and address potential weaknesses before they can be exploited.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and protect our legitimate business interests.

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. Some information may be retained longer if required by Australian law or for legitimate business purposes such as fraud prevention.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website performance. Understanding how these technologies work helps you make informed choices about your privacy.

Essential Cookies

These cookies are necessary for our website to function properly. They enable core features like secure login, shopping cart functionality, and remembering your privacy preferences. Essential cookies cannot be disabled without affecting website functionality.

Performance Cookies

We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and where improvements can be made. This information is collected anonymously and helps us optimize the user experience.

Functional Cookies

These cookies remember your preferences and settings, such as language selection, location, and customized content. They enhance your experience by personalizing the website based on your previous interactions.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. We respect your choices and will honor your cookie preferences where technically feasible.

International Data Transfers

While thoravalinque primarily operates in Australia, some of our service providers and technology partners are located internationally. When your personal information is transferred outside Australia, we ensure appropriate safeguards are in place to protect your privacy.

All international transfers comply with Australian Privacy Principles and are subject to contractual protections that maintain equivalent privacy standards. We work only with providers in countries with adequate privacy protections or under specific legal frameworks that safeguard personal information.

Before any international transfer occurs, we conduct privacy impact assessments and implement additional security measures when necessary. You have the right to request information about specific international transfers affecting your personal data.

Children's Privacy

Our bridal makeup education services are designed for individuals aged 16 and older. We do not knowingly collect personal information from children under 16 years of age without appropriate parental or guardian consent.

For participants aged 16-17, we require parental consent for enrollment and may collect additional guardian contact information for emergency purposes. Parents and guardians have the right to review, request deletion of, or refuse further collection of their child's information.

If we become aware that we've collected personal information from a child under 16 without proper consent, we'll take immediate steps to delete that information and terminate any associated accounts.

Changes to This Policy

We regularly review and update this privacy policy to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated to you through email notification or prominent website notices at least 30 days before taking effect.

Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may close your account or contact us to discuss your concerns.

Complaints and Disputes

If you have concerns about how we handle your personal information, we encourage you to contact us directly first. Our privacy team investigates all complaints thoroughly and works to resolve issues promptly and fairly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or other relevant privacy authorities. We'll cooperate fully with any official investigations and implement recommended changes to improve our practices.

For international users, you may also have recourse to privacy authorities in your jurisdiction. We maintain relationships with international privacy organizations to facilitate cross-border complaint resolution when appropriate.